Your Frequently Asked Questions about our SAMEDAY
courier service:
No, we will collect from you at a time of your convenience.
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Why do I need
the postcode when booking a courier?
Our computerized booking system operates on a postcode to
postcode algorithm. It calculates the distance between these two postcodes and this is
what you will be charged.
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How do I know
my package will be safe?
We look after your goods just the same as you would. The
driver who collects your consignment keeps it in his vehicle. He takes it personally to
the delivery address. We don't play "pass the parcel" like some couriers do.
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My customer
says he never received the package, can you help?
Yes, We have a written record of every collection and
delivery which proves who sent and received, when and where every package was delivered.
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Can I contact
you after the office is closed?
Yes, After the office is closed, which is around 6:00pm week
days. All the courier booking phone lines are diverted to the on-call customer services
staff. They will be happy to help you with your inquiry.
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What can I do
if there is a change of plan after you have collected?
This is not a problem. Just let us know what changes have
occurred and we can contact the driver to re-route him.
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When you book your delivery it is important to tell our
customer services staff exactly what size and weight you wish us to carry. We will then be
able to send the correct sized vehicle for the job. There is a limit in size and weight
for each vehicle, our staff will advise you at the time of booking.
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How can I pay
for a courier if I don't have an account?
You can pay over the phone using a credit card or we can
collect a cheque or cash at the collection or delivery point. You can apply for a credit
account by filling in the credit application form here.
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Can I book a
collection from outside Yorkshire?
Yes we have vehicles throughout the country which we can send
to collect your package from anywhere.
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What is your
policy when things go wrong?
It is our policy to inform you of any major delays i.e. due
to accidents, breakdowns etc. We have over 25 years of experience in the courier industry.
Over this time we have probably learned to deal with most things which could go wrong and
have stand by solutions on hand. That is one of the reasons you need to choose a reputable
courier and not a one man band. Remember you get what you pay for.
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I don't want
my customer to know that the goods where collected from a 3rd part, can you help?
Yes, this is not a problem. We have a system to hide the
collection address from the delivery address and vice versa.
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What do I do
if my invoice is incorrect?
Your best option is to contact your local
branch before you phone the head office accounts department and explain the nature of the
query. They can usually deal with most queries. Any Credits Notes are originated from the
branch and sent to the head office for processing.
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Do you offer
a next day delivery service?
Yes, In fact our Hull branch specializes in
this service. The other areas specialize in our same day express delivery service.
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Why do I have
to pay the same price for delivering an envelope as I do for a pallet?
Because we send a vehicle direct from collection to
delivery, the cost to us and you is the same, whether the van is full or empty. We do
charge more if the volume of goods needs a larger vehicle.
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Yes most goods are insured by us when we pick them up. There
are a few exceptions such as Jewelry, Cash, White goods, Antiques/Works of art. Live
creatures. If your goods are unusually valuable we may need to extend our cover it's
important to let us know when booking. If you are in doubt ask our customer services team
when booking.
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