Your Frequently Asked Questions about our sameday courier service:
No, we will collect from you at a time of your convenience.
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Why do I need the postcode when
booking a courier?
Our computerized booking system operates on a postcode to postcode algorithm. It
calculates the distance between these two postcodes and this is what you will be charged.
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How do I know my package will be
safe?
We look after your goods just the same as you would. The driver who collects
your consignment keeps it in his vehicle. He takes it personally to the delivery address.
We don't "pass the parcel" like some couriers do.
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My customer says he never received
the package, can you help?
Yes, We have a written record of every collection and delivery which proves who
received, when and where every package was delivered.
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Can I contact you after the office
is closed?
Yes, After the office is closed which is around 6:00pm week days. All the
courier booking phones are diverted to the on-call customer services staff. They will be
happy to help you with your inquiry.
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What can I do if there is a change
of plan after you have collected?
This is not a problem. Just let us know what changes have occurred and we can
contact the driver to reroute him.
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Is there a size or weight limit to my consignment?
When you book your delivery it is important to tell our customer services staff
exactly what size and weight you wish us to carry. We will then be able to send the
correct sized vehicle for the job. There is a limit in size and weight for each vehicle,
our staff will advise you at the time of booking.
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How can I pay for a courier if I
don't have an account?
You can pay over the phone using a credit card or we can collect a cheque or
cash at the collection point or delivery point. You can apply for a credit account by
filling in the credit application form here.
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Can I book a collection from
outside Yorkshire?
Yes we have vehicles moving around throughout the country which we can send to
collect your package from anywhere.
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What is your policy when things
go wrong?
It is our policy to inform you of any major delays i.e. due to accidents on the
roads breakdowns etc. We have over 25 years of experience in the courier industry, over
this time we have probably learned to deal with most things which can go wrong and have
stand by solutions at hand. That is one of the reasons you need to choose a reputable
courier and not a one man band. Remember you get what you pay for.
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I don't want my customer to know
that the goods where collected from a 3rd part, can you help?
Yes, this is not a problem. We have a system to hide the collection address from
the delivery address and vice versa
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What do I do if my invoice is
incorrect?
Your best option is to contact your local branch before you phone
the head office accounts departments and explain the nature of the query. They can usually
deal with most Credits notes are originated from the branch and sent to the head office
for processing
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Do you offer a next day delivery
service?
Yes, In fact our Hull branch specializes in this service. The
other areas specialize in our same day express delivery service.
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Why do I have to
pay the same price for delivering an envelope as I do for a pallet?
Because we send a vehicle direct from collection to delivery, the
cost to us and you, is the same if the van is full or empty. We do charge more if the
volume of goods needs a larger vehicle.
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Are my goods insured?
Yes most goods are insured by us when we pick them up. There are a few
exceptions such as Jewlry, Cash, White goods, Antiques/Works of art. Live creatures. If
your goods are unusually valuable we may need to extend our cover just let us know. We can
still carry any non hazarus goods at owners risk. If you are in doubt ask our customer
service team when booking.
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